T&Cs

It is entirely the customer’s responsibility to ensure suitability of our products for your pets, we recommend that you check daily for any signs of wear.  Just so you know all our dog collars are made using the finest contoured buckle so this sits comfortably on your dog’s neck.  Our extra small, small, medium, large & XL dog collars/leads are all reinforced with an inner webbing for extra strength. Want advice on sizing? Give us a call on 07812 943507 and we will be happy to help.

Ordering

You can make your payment by Paypal or debit/credit card.

Delivery

All our items are usually dispatched within 1-7 working days via Royal Mail delivery or Air Mail for overseas orders. A little long if you have requested a ‘made to measure’.  During busy periods our dispatch time may take a little longer. Our postage is £3.50 no matter how may items you order.

Returns

If your not 100% happy with your purchase we will be happy to offer an exchange or refund. All we ask is that items must be returned to us within 10 days of receipt, in an unused,  pristine condition with original tags attached & free from any dog hair for a refund of the purchase price minus any P&P costs.

Faulty/damaged Returns

If you receive faulty or damaged goods please contact us and let us know the item fault. We pride ourselves on offering excellent customer service and we will endeavor to rectify any problems.

Exchanges

If you would like to change the size, colour or print of your item that’s no problem. Please email us at sales@handmadefordogs.co.uk and let us know what you would like instead. When returning items to us, you are responsible for postage costs and we recommend you use a recorded delivery service to help ensure it’s safe arrival as we cannot be responsible for items lost in the post.

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